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fintech

credit unions

+9

An AI is negotiating repayment plans over the phone.

Jun 9, 2026

•

4 min read

An AI is negotiating repayment plans over the phone.

Plus: The 3 rules for putting agents in production, and an AI maturity model from Carnegie Mellon and Accenture.

Brent Dixon
Brent Dixon

personalfinancialmanagement

+10

What did PenFed get from AI that Uber didn't? Results.

Jun 4, 2026

•

5 min read

What did PenFed get from AI that Uber didn't? Results.

Plus: AI bills outrunning proof of value, a bank CEO's "human capital" apology, and a Try This to pressure-test any agent before it goes live.

Brent Dixon
Brent Dixon

agentic commerce

+10

Stripe rewired the credit card.

May 6, 2026

•

7 min read

Stripe rewired the credit card.

Plus: Two payment primitives, JPMorgan's permissions playbook, and helpful agentic security guidance from the five eyes.

Brent Dixon
Brent Dixon

credit unions

+7

An Account for Every Agent

Apr 22, 2026

•

5 min read

An Account for Every Agent

Plus: Claude Design, Gradient Labs on banking-agent transparency, and 3,000+ bugs patched by OpenAI's cyber model

Brent Dixon
Brent Dixon

personalfinancialmanagement

+12

Perplexity Launches a Personal CFO. One User Found $14K a CPA Missed.

Apr 15, 2026

•

6 min read

Perplexity Launches a Personal CFO. One User Found $14K a CPA Missed.

Agentic finance arrived at both ends of the stack this week: Perplexity and OpenAI on the consumer side, Lloyds and Nymbus on the infrastructure side.

Brent Dixon
Brent Dixon

credit unions

+8

The Org Design Question Every Credit Union Will Face This Year

Apr 8, 2026

•

5 min read

The Org Design Question Every Credit Union Will Face This Year

Plus: Research on AI sycophancy, agent payment rails from Coinbase and Visa, and an open model credit unions can run on-site.

Brent Dixon
Brent Dixon

credit unions

+8

The internet: Now with 7,851% more agents.

Mar 31, 2026

•

4 min read

The internet: Now with 7,851% more agents.

Plus: Citizens is spending $300M to have AI answer half its calls.

Brent Dixon
Brent Dixon

credit unions

+6

Who Authorized That Agent?!

Mar 24, 2026

•

5 min read

Who Authorized That Agent?!

Plus: MSUFCU deployed an agent that finishes skip-a-pay requests without a human.

Brent Dixon
Brent Dixon

credit unions

+6

59 Hours Before Anyone Noticed

Mar 17, 2026

•

3 min read

59 Hours Before Anyone Noticed

Plus: Fuse is paying 50 credit unions to ditch their legacy loan systems.

Brent Dixon
Brent Dixon

credit unions

+7

Mastercard and Google Open-Sourced How AI Agents Pay

Mar 10, 2026

•

2 min read

Mastercard and Google Open-Sourced How AI Agents Pay

Stripe and Fiserv are building on the same rails.

Brent Dixon
Brent Dixon

generative ai

+3

The Credit Union Movement Is Building Its Own AI Infrastructure. (The Alternative Is Renting Someone Else's.)

Feb 26, 2026

•

7 min read

The Credit Union Movement Is Building Its Own AI Infrastructure. (The Alternative Is Renting Someone Else's.)

Plus: TD Bank quantified $170 million in AI agent value. Treasury just published AI risk guardrails.

Brent Dixon
Brent Dixon

generative ai

+4

67% of Credit Unions Are Deploying AI. Only 16% Have a Plan.

Feb 18, 2026

•

4 min read

67% of Credit Unions Are Deploying AI. Only 16% Have a Plan.

New research shows smaller institutions pay four times the transition cost when they rush in without a strategy.

Brent Dixon
Brent Dixon

credit unions

+5

Half of Financial Institutions Are Shifting Budgets to Agents

Feb 12, 2026

•

6 min read

Half of Financial Institutions Are Shifting Budgets to Agents

Google Cloud's survey of 556 FI leaders shows where the money is going.

Brent Dixon
Brent Dixon

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